Job Title: Provider Success Manager
Location: Greater Los Angeles Area
Job Type: Full-Time
About Us:
We are a dynamic healthcare technology startup dedicated to enhancing the efficiency and satisfaction of primary care physicians (PCPs) by providing comprehensive administrative and technological support. Our services include scheduling patient visits, reviewing medical charts, identifying documentation improvement opportunities, and accelerating payment processes. We are committed to building strong, supportive relationships with healthcare providers to ensure they can focus on delivering exceptional patient care.
Role Summary:
As a Provider Success Manager, you will act as the primary liaison between our company and the PCPs in our network. This role requires a blend of excellent interpersonal skills, project management acumen, and a robust understanding of healthcare environments. You will be responsible for nurturing positive relationships with PCPs, facilitating their engagement with our services, and ensuring their utmost satisfaction.
Key Responsibilities:
- Serve as the primary contact for a portfolio of 10-50 PCPs, addressing their needs and concerns
- Perform routine visits to providers in assigned territory to develop a trusted relationship and maintain open lines of communication between our company and providers
- Deliver orientations and training to providers on our services and systems
- Conduct provider onboarding, orientation, and ongoing educational training throughout the year to ensure providers remain compliant with state and federal regulations, and company policies and procedures
- Drive the adoption of our services through persuasive negotiation and effective sales techniques
- Collaborate with other departments to ensure provider inquiries are resolved in a timely and effective manner
- Develop and implement strategies for retention, growth, and marketing within assigned territories
- Manage a team of Provider Success Reps as the company scales our services to more offices.
- Provide detailed reporting of provider visits, inquiries, trainings, and growth opportunities
- Must be able to problem solve and identify ways to address provider issues timely and effectively
- Maintain high-quality service standards and adhere to organizational policies
- Collaborate with internal teams to streamline services and resolve issues efficiently
- Ability to learn and use internal systems, such as customer relationship management software, used to store, update, and manage PCP relationships.
Requirements:
- Excellent verbal and written communication skills
- High emotional intelligence with the ability to manage sensitive situations effectively
- Proven negotiation and sales skills, with a track record of successful relationship management
- Ability to travel to provider locations as needed
- Ability to work remotely
- Lives in Los Angeles, CA (preferably in the San Gabriel Valley)
- Strong project management skills and the ability to work effectively remotely
- Professional demeanor and a team-oriented approach
Bonus Points:
- Experience in healthcare or provider relations preferred
- Prior experience working in a startup environment
- Proficiency in Mandarin, Cantonese, Vietnamese, and/or Spanish is preferred
- Understanding and the ability to communicate complex managed care concepts, including Medicaid Managed Care, CHIP, Medicare, and Commercial HMO/EPO programs
- Some understanding of Medicare concepts, including Quality measures and Risk Adjustment
Qualifications:
- Bachelor’s degree in Business Administration, Healthcare Administration, or related field
- 5+ years of experience in customer service, sales, or healthcare administration
We Offer:
- Competitive compensation package with an On-Target Earnings (OTE) of $150,000, including a base salary and performance-based incentive structure.
- Mileage reimbursement for travel within the assigned territory.
- A supportive and vibrant work environment that fosters growth and development.
- Opportunities to shape the future of healthcare administration with a trailblazing team.
How to Apply:
Please submit your resume to ops-jobs@valleysteer.com